Parent Portal User Forgets Password

Parent Portal User Forgets Password

Parent Portal User Forgets Password


A parent has forgotten their password

This is likely the most common problem districts will encounter. The portal does have a self-service forgot password link that should work if the user has provided a correct and valid email address and they have not forgotten their username. If that is not working the district can reset their password using the following procedure.

  1. Login to Mileposts

  2. Click Admin



  1. Click Family Management



  1. Click Manage Guardians List



  1. Find Guardian

  2. Click Edit Pencil



  1. Click Portal Access

  2. Change and Confirm New Password



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